Delivery options on our website and in store are determined by the shipping options available. We partner with different couriers for different services such as Door to Door delivery, Express delivery, Room of Choice and Room of Choice and installati
Some of our products come in multiple cartons, these cartons can sometimes get separated while in-transit. Therefore they may arrive at different times. Please allow the estimated delivery time frame for your order to arrive. If your tracking has bee
Invalid tracking could be due to the following reasons. 1. The order was just dispatched and you are trying to track it: For orders that have only just left our warehouse, the tracking number will not work immediately as the freight has to travel bac
Contact numbers are provided to the couriers when your order is shipped however we cannot guarantee, as some couriers do not call prior or during delivery. The couriers that do call you prior to the delivery is the Room of choice delivery (or Room of
Errors can occur and we would prefer you to contact us via email [email protected] or online chat immediately for any change in address as we process the freight to go out next business day. Our team will be able to check the status of your orde
Orders are generally shipped out on the next business day from the day of your order. Delays with dispatch can occur after a Public Holiday or during peak periods (Sales promotion period or closer to Christmas). If an item is out of stock or on Pre-o
Orders that have been shipped, will be emailed tracking details. You will be able to see the status on the tracking site. If the delivery has exceeded our website estimated time frame, you can contact us to investigate the delay. Note: Delivery time
Dispatch. Orders are Dispatched on a next business basis from the day of your order unless during peak sale periods or after a public holiday. Once the order is dispatched you will be emailed for the tracking details. Some emails may go into the Spam
WalkingPad is committed to getting your order to you as fast as possible. Provided that the item/s is in stock at the time of order, it will be shipped within 1-2 business days. Once you item is dispatched, you will receive an email with a tracking n
Items delivered by a courier will need to be signed for by the person at the residence. It does not necessarily need to be the addressed person to sign. If an "Authority to leave (ATL)" is given then the courier may leave the item if it is safe to do
We offer Room of Choice delivery for selected location in Victoria and New South Wales. You can check this by entering the your postcode in the shipping calculator. This service covers delivery into the house and up 2 flights of stairs (25 steps only
At WalkingPad, we offer a range of delivery services. Some service can arrange a day and time while others are based off delivery time frame only. The services that do allow you to choose a time and day is the Express delivery and Room of Choice Deli
Unfortunately none of our delivery services operate on the weekends. Only in special circumstances they will schedule it for a weekend but this is dependent on the courier. During Christmas or peak delivery periods, some of our standard delivery cour
In order to reduce the risk of your products getting lost in transit and due to the size and nature of our products, we do not provide the option to deliver to a P.O box or parcel locker. As our valued customer, please be advised that if you enter a
Due to the increased demand on our products and our freight partners during the Christmas period, lead times can be expected to take longer than our regular delivery times. In order to ensure your items arrive before Christmas we recommend reviewing
Certain products may take longer to ship if they are on back order, or if our team is experiencing high demand in shipments (e.g. during Christmas time). If you are concerned of your wait time, you may reach out to our team by either sending an email
Unsealed roads or driveways can pose a hazard to the trucks in case their vehicle should break down (e.g. Punctured tyres). It will be up to the discretion of the drivers whether they drive onto it. Otherwise for driveways, they may deliver from kerb
Rubbish Removal. This service is not available to all couriers. Our Room of Choice couriers have certain areas that can accommodate this service. Removal of rubbish has additional cost involved, please Contact Us to investigate this further for you.