Collection FAQ

Delivery & Tracking

Speak to one of our specialists right now via our Live Chat.
Live Chat Hours:

Submit a request using our contact form. <br><br>Our team will get in touch with you as soon as possible.<br><br>
<a href="/en-US/contact" class="css-g65o95 e1xzawqi0 btn">Submit a Request</a>

WalkingPad

Delivery & Collection

How do I adjust the running belt of my WalkingPad?

How do I lubricate the running deck on my WalkingPad?

How do I pair my remote and/or KS fit App to my WalkingPad?

How to register with the KS Fit App?

How to maintain my WalkingPad?

How do I adjust the speed on my WalkingPad?

What's the battery type for the remote?

How to switch to the Auto Mode?

Can I store the C2 Model vertically?

Can the G1 or X21 be used under a standing table?

How long can you use the WalkingPad per session?

Can I use the WalkingPad treadmill on carpet floor?

How do I unfold the running deck of my WalkingPad?

Why the maximum speed of my WalkingPad is at 3KPH?

Why does my treadmill keep stopping in auto mode?

WalkingPad Treadmill Questions

Can I pick up my purchase?

When can I collect my order after purchasing?

Why do I need to pay for Transfer for Click & Collect?

How long can you hold my order for Click & Collect?

Can I collect my freight from the Courier depot?

Can I choose which courier my parcel will be delivered with?

Delivered - Missing items from order/ Why wasn't my order sent together?/ Why do I have two items with the same tracking but only one has arrived?

My tracking is invalid

Will I get a call prior to, or upon, delivery?

Can I change my shipping / delivery address?

My item has no tracking. How do I know when it will arrive?/ Has my order been dispatched yet - How can I track it?

Where is my order? When will it arrive?

My order has been shipped - how long does delivery take?

When will my item ship?

Do I need to sign for my delivery?

How can I get assistance with my delivery?

Can I schedule a time / day for delivery?

What happens if no one is home? Can you deliver on weekends?

Can you deliver to a PO box or parcel locker?

Will my item be delivered before Christmas?

Why do some products take longer to ship?

Do you deliver to unsealed roads or driveways?

Do your couriers unpack and dispose the rubbish for me? / Can the couriers take away my old equipment when delivering the new one?

Returns & Exchange Policy

What is the time frame for refunds once the order is returned?

Will the refund go back to the original payment method?

Are you able to arrange a courier to return the product if I don't like it?

Do you accept or buy back used equipment of your brand? / Do you do trade in?

Returns & Refunds

Do you offer payment plans?

What payment methods do you accept?

Can I split my payment?

There are two payments on my PayPal transaction

How to obtain a copy of my invoice

Have I been charged twice for my order?

Payment

How simple is it to assemble the WalkingPad Treadmills?

Assembly & Services

What is your warranty on the WalkingPad Treadmill?

Where can I bring the machine in for repair?

Does your warranty cover labour fees? / Do I have to ship it back to you for repairs?

Do you have a technician in my area if I need a repair/service?

Do you cover warranty for commercial use?

Warranty & Repairs

Contacting our Customer Service Team

Info & Updates

Lorem ipsum 6

My Account

Can you do a better price?

Is it safe to purchase on your website with my credit card?

Can I cancel my order?

I bought the wrong product - can I change or amend my order?

Do your prices include gst?

I'm having issues checking out

An item in my cart has sold out

I missed out on a special offer or promotion - is it too late?

Can I pay for a presale order when it arrives?

Where can I find more information about a product (eg. dimensions)?

What is a Pre-Order purchase?

Why is it asking for a Shipping Address but I am going to Click & Collect?

When will you have more stock?

How do I make a purchase online?

Do you have any retail outlets, or viewing facilities?

Do you have a price match policy?

How do I find out the postage cost for my item?

How can I judge the quality of a product without viewing it first?

The item is in-stock however I cannot choose pick-up?

I want to choose delivery however the options given is only pick up

Orders & Processing