WalkingPad logo
WalkingPad logo

All articles

Collection FAQ

Can I pick up my purchase?

Our website offers delivery or pick-up. Pick-up is offered if our nearest store has available stock. We also offer Transfer for Click and Collect (*Fees Apply) for areas that do not hold stock. You can choose pickup or delivery at check out page. Onc

When can I collect my order after purchasing?

If your order is in-stock at the pick up location, you will be emailed a Pick Up Booking link to book in the time and date. The booking site will let you know the earliest date and time for collection. You can also ring us to find out if your order i

Why do I need to pay for Transfer for Click & Collect?

At WalkingPad we try to make our products as readily available as much as possible. However, space limitations within our warehouse can affect how much stock we can carry in one location.To make it more cost effective for customer we offer the transf

How long can you hold my order for Click & Collect?

The online booking system allows up to 2 weeks for your freight to be collected. We prefer not to hold stock longer than this period to avoid stock going missing and additional holding fees from our 3PL QLD location if your order was transferred ther

Can I collect my freight from the Courier depot?

Our standard Door to Door delivery service covers most areas and delivers to the Door or kerbside. Rural or remote areas may need to collect from the local depot. If your area has unsealed roads (not concreted), the trucks will not be able to travel