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WalkingPad

<div id="isPasted"><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; line-height: 1;"><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Our website offers delivery or pick-up. Pick-up is offered if our nearest store has available stock.&#xA0;</span></p><div id="isPasted" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div><p><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">We also offer Transfer for Click and Collect (*Fees Apply) for areas that do not hold stock.</span></p></div></div></div><div><p><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: Arial, Helvetica, sans-serif;">You can choose pickup or delivery at check out page.</span></p></div><div><p><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">&#xA0;<br></span></p></div><div><p style="user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; position: relative; cursor: default; left: 0px; width: 335px; height: 359px; display: block; margin: 0px !important; padding: 0px !important; background-color: transparent !important; border: none !important; line-height: 1;"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: Arial, Helvetica, sans-serif;"><img src="https://attachments.gorgias.help/v31pE7yrR0xZaGQR/hc/30BVo7vroJ7rvzmQ/2024070203-e74a47ac-44a3-4fcd-a89a-9835a7b5f15b-532c8559-42d3-4090-905f-9c23a48b2b8e.png" style="width: 335px;" class="fr-fic fr-dib"></span></p><p><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Once you have paid for the order you will be emailed the link to book in your collection Date/Time.&#xA0;</span></p><p><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: Arial, Helvetica, sans-serif;">There is 2 weeks booking slot to choose from. The pick up address will be emailed once you have booked it in.</span></p><p><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;"><br></span></p><p style="line-height: 1;"><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;"><br></span></p></div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1;"><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;"><br></span></div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

Our website offers delivery or pick-up. Pick-up is offered if our nearest store has available stock. We also offer Transfer for Click and Collect (*Fees Apply) for areas that do not hold stock. You can choose pickup or delivery at check out page. Onc

Can I pick up my purchase?

Delivery & Collection

Collection FAQ

How do I adjust the running belt of my WalkingPad?

How do I lubricate the running deck on my WalkingPad?

How do I pair my remote and/or KS fit App to my WalkingPad?

How to register with the KS Fit App?

How to maintain my WalkingPad?

How do I adjust the speed on my WalkingPad?

What's the battery type for the remote?

How to switch to the Auto Mode?

Can I store the C2 Model vertically?

Can the G1 or X21 be used under a standing table?

How long can you use the WalkingPad per session?

Can I use the WalkingPad treadmill on carpet floor?

How do I unfold the running deck of my WalkingPad?

Why the maximum speed of my WalkingPad is at 3KPH?

Why does my treadmill keep stopping in auto mode?

WalkingPad Treadmill Questions

When can I collect my order after purchasing?

Why do I need to pay for Transfer for Click & Collect?

How long can you hold my order for Click & Collect?

Can I collect my freight from the Courier depot?

Can I choose which courier my parcel will be delivered with?

Delivered - Missing items from order/ Why wasn't my order sent together?/ Why do I have two items with the same tracking but only one has arrived?

My tracking is invalid

Will I get a call prior to, or upon, delivery?

Can I change my shipping / delivery address?

My item has no tracking. How do I know when it will arrive?/ Has my order been dispatched yet - How can I track it?

Where is my order? When will it arrive?

My order has been shipped - how long does delivery take?

When will my item ship?

Do I need to sign for my delivery?

How can I get assistance with my delivery?

Can I schedule a time / day for delivery?

What happens if no one is home? Can you deliver on weekends?

Can you deliver to a PO box or parcel locker?

Will my item be delivered before Christmas?

Why do some products take longer to ship?

Do you deliver to unsealed roads or driveways?

Do your couriers unpack and dispose the rubbish for me? / Can the couriers take away my old equipment when delivering the new one?

Delivery & Tracking

Returns & Exchange Policy

What is the time frame for refunds once the order is returned?

Will the refund go back to the original payment method?

Are you able to arrange a courier to return the product if I don't like it?

Do you accept or buy back used equipment of your brand? / Do you do trade in?

Returns & Refunds

Do you offer payment plans?

What payment methods do you accept?

Can I split my payment?

There are two payments on my PayPal transaction

How to obtain a copy of my invoice

Have I been charged twice for my order?

Payment

How simple is it to assemble the WalkingPad Treadmills?

Assembly & Services

What is your warranty on the WalkingPad Treadmill?

Where can I bring the machine in for repair?

Does your warranty cover labour fees? / Do I have to ship it back to you for repairs?

Can I pick up my purchase?Updated 10 months ago