You can find the warranty period on the product page under the specifications. Each model may not have the same warranty. To find out more on what is covered for your warranty you can see our Warranty Policy page.
We have a distribution location in NSW and VIC, before arriving our technical support team will need some details for the issue. You may need to leave the equipment with us for repair if the issue requires parts or will take time. Our technicians are
Our warranty period only covers parts replacement and does not include call-outs which will be separately charged. Please note that in some areas, call outs may not be available. For areas where we do not have a technician we will need the equipment
We have technical support team located in NSW and VIC for selected areas. For other states we may use an authorised 3rd party technician and if you are in a remote, regional and rural area, it may be harder to source a technician - the equipment may
Our WalkingPads are designed for Home Use and not for a commercial setting. If you are considering using it in a commercial setting, please note that the warranty will be affected. Please contact us to discuss further.