To contact our customer service team, you can use our online live chat or email us info@au.walkingpad.com. Mon to Fri9:00am to 5:00pm AEDTSat, Sun and Public Holidays9:00am to 5:00pm AEDT

<p id="isPasted" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left;"><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: windowtext; font-size: 14px; font-family: Arial, Helvetica, sans-serif; line-height: 18px; font-variant-ligatures: none !important;"><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-color: inherit;">To contact our customer service team, you can use our online live chat or email us&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><a data-fr-linked="true" href="mailto:info@au.walkingpad.com">info@au.walkingpad.com</a>.</span></p><div id="isPasted" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><b id="isPasted">Mon to Fri</b><br>9:00am to 5:00pm AEDT<br><strong>Sat, Sun and Public Holidays</strong><br>9:00am to 5:00pm AEDT&#xA0;</span></p></div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;"><br></span></div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

Contacting our Customer Service Team

Speak to one of our specialists right now via our Live Chat.
Live Chat Hours:

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WalkingPad

Info & Updates

How do I adjust the running belt of my WalkingPad?

How do I lubricate the running deck on my WalkingPad?

How do I pair my remote and/or KS fit App to my WalkingPad?

How to register with the KS Fit App?

How to maintain my WalkingPad?

How do I adjust the speed on my WalkingPad?

What's the battery type for the remote?

How to switch to the Auto Mode?

Can I store the C2 Model vertically?

Can the G1 or X21 be used under a standing table?

How long can you use the WalkingPad per session?

Can I use the WalkingPad treadmill on carpet floor?

How do I unfold the running deck of my WalkingPad?

Why the maximum speed of my WalkingPad is at 3KPH?

Why does my treadmill keep stopping in auto mode?

WalkingPad Treadmill Questions

Can I pick up my purchase?

When can I collect my order after purchasing?

Why do I need to pay for Transfer for Click & Collect?

How long can you hold my order for Click & Collect?

Can I collect my freight from the Courier depot?

Collection FAQ

Can I choose which courier my parcel will be delivered with?

Delivered - Missing items from order/ Why wasn't my order sent together?/ Why do I have two items with the same tracking but only one has arrived?

My tracking is invalid

Will I get a call prior to, or upon, delivery?

Can I change my shipping / delivery address?

My item has no tracking. How do I know when it will arrive?/ Has my order been dispatched yet - How can I track it?

Where is my order? When will it arrive?

My order has been shipped - how long does delivery take?

When will my item ship?

Do I need to sign for my delivery?

How can I get assistance with my delivery?

Can I schedule a time / day for delivery?

What happens if no one is home? Can you deliver on weekends?

Can you deliver to a PO box or parcel locker?

Will my item be delivered before Christmas?

Why do some products take longer to ship?

Do you deliver to unsealed roads or driveways?

Do your couriers unpack and dispose the rubbish for me? / Can the couriers take away my old equipment when delivering the new one?

Delivery & Tracking

Delivery & Collection

Returns & Exchange Policy

What is the time frame for refunds once the order is returned?

Will the refund go back to the original payment method?

Are you able to arrange a courier to return the product if I don't like it?

Do you accept or buy back used equipment of your brand? / Do you do trade in?

Returns & Refunds

Do you offer payment plans?

What payment methods do you accept?

Can I split my payment?

There are two payments on my PayPal transaction

How to obtain a copy of my invoice

Have I been charged twice for my order?

Payment

How simple is it to assemble the WalkingPad Treadmills?

Assembly & Services

What is your warranty on the WalkingPad Treadmill?

Where can I bring the machine in for repair?

Does your warranty cover labour fees? / Do I have to ship it back to you for repairs?